Lets face it, we all play hard. And the toys we play on are bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by evo is covered by the individual manufacturer's warranty. Please check the manufacturers website for information regarding their specific warranty policy. The manufacturer will make all warranty decisions and all return shipping costs are the responsibility of the buyer. Used and demo products are sold "as is" and do not carry a warranty by evo. If the warranty is not specified on the product purchased or on the manufacturer's website, please contact evo by phone at 866.386.1590.
How to start a Warranty Claim
STEP 1. Determine whether the damage should be covered by warranty. Please refer to the manufacturer warranty card provided with the product or on their website. Whereas evo does care about the well being of your products and making sure that you get back outside, here are a few things that are NOT covered by warranty:
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Normal wear resulting from standard usage that occurs over time. (chipped topsheet from crossing skis, sun faded topsheet, etc)
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Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
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Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
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Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
STEP 2. To get a warranty started please fill out this form - Warranty Request Form. Make sure to have some basic info ready, such as your name, order number, email, and other information regarding the product. If you have any questions, just give us a call at 866.386.1590. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. However, most warranties can usually be resolved in a timely manner and will be processed in the order they came in.
STEP 3. Prepare your item for shipment. Once you get authorization to return your product, you will get instructions on where to ship it and what to include. ie; an identification number (VEN, RA, WRMA), a copy of your original sales order (which can be emailed to you by evo), etc.
You can ship your package VIA any shipping method. evo recommends that you ship VIA a secure, trackable method such as FEDEX or UPS because the product is still yours until delivered to its destination. Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or evo will cover shipping charges on all items relpaced or repaired under warranty.
Again, if you have any questions, please contact evo by phone at 866.386.1590
Please play safe and thanks for choosing www.evogear.com!!
