New products sold by evo are covered by the individual manufacturer's warranty. Please check the list provided below for manufacturer contact information for the fastest possible warranty service. The manufacturer will make all warranty decisions and all return shipping on warranties is the responsibility of the buyer. Used and demo products are sold "as is" and do not carry a warranty by evo. If the warranty is not specified on the product purchased, please contact evo by email at sales@evogear.com or by phone at 1-866-386-1589 for warranty information and return instructions.
How to start a Warranty Claim
STEP 1.Determine as to whether the damage should be covered by warranty. Please refer to the manufacturer warranty card provided. Whereas evo does care about the well being of your products and making sure that you get back outside to play in a timely manner, we want to make you aware of a few things that are NOT covered by warranty:
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Normal wear resulting from standard usage that occurs over time.
- Damage resulting from contact with objects.
- Damage resulting from improper care or unnecessary roughness inflicted upon products.
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
STEP 1. For the fastest possible warranty turnaround, please see the list below to contact your manufacturer directly. If the manufacturer of your product is not found below, please have your original Sales Order # available and contact evo by calling 1-866-386-1589 or by emailing sales@evogear.com. Let a Customer Service Representative know that you would like to file a WARRANTY CLAIM. They will ask for your original Sales Order # and for the item that you would like to file a warranty claim on.
STEP 3. Prepare your item for shipment. Once you or evo contact the manufacturer, you will be issued a manufacturer Return Authorization number. You will need to clearly write this number on the outside of your box. You will also need a copy of your original sales order confirmation (sent via email from evo) and a written statement detailing the damage which we ask that you include with your shipment back to the manufacturer.
You can ship your package VIA any shipping method. evo prefers and highly recommends that you ship VIA a secure, trackable method such as DHL, UPS, or FEDEX. Return shipping on warranty claims is the responsibility of the buyer. The manufacturer will handle shipment charges when returning the product to evo/Customer.
Once received the manufacturer will make all warranty decisions and contact either the customer direct or evo.
Again, if you have any questions or would like to file a warranty claim, please contact evo by email at sales@evogear.com or by phone at 1-866-386-1589 for warranty information and return instructions.
Please play safe and thanks for choosing www.evogear.com!!
