evo Guarantee Return Policy Your satisfaction is our success. Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of purchase date for any reason. Simple.
Not exactly what you wanted? No problem. We ship all exchanges for free when
made at the time of your return authorization. Exchanges must be processed over the
phone.
We recommend ordering right away to ensure your replacement is in stock, so
don’t delay.
Exchange your item:
1. Call
evo at 1.866.386.1589 to set up (call only).
2. A return authorization number will be issued.
3. We will create a new order for the item.
4. You will be refunded for your original purchase when it is received by the warehouse.
Return your item:
1. To process a Return call 1.866.386.1589 or email
sales@evogear.com to obtain your return
authorization number (RA number).
2. Please provide the name on the order, order number and item you wish
to return with the reason for return.
3. Once you have your RA #, write it clearly on the outside of the box
and ship to:
evo Returns
(RA # received from customer service)
1302 29th St. NW
Auburn, WA 98001
4. You will be refunded for your original purchase when it is received by
the warehouse.
Important Qualifiers
-
Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
-
We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
-
ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
-
Do not mark or deface the original manufacturer containers in any manner.
-
Packages must be returned prepaid.
-
Refunds will only be made via the method in which the order was paid.
-
We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
-
If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per
evo discretion.
-
All shipping and insurance charges will be refunded for product shipped in our error.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
